Telegram Monitoring

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Telegram Monitoring

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SLA Breaches 0 / History

Requests 0

All 0 / Support 0 / AM 0

Performance Metrics

Employees 0

Notification Preferences

Configure which notifications you receive.

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Security Review 0

Detect and remove terminated employees still present in work chats.

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Click "Scan" to check for terminated employees in chats

SLA Configuration

Configure SLA thresholds for Support and AM onboarding stages.

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Support SLA

Maximum response time for support requests

minutes

📢 Ping Support in chat

@mention support employees when Support SLA is breached

AM Onboarding SLA

Stage thresholds: Yellow (warning) → Red (critical)

Yellow (h)

Red (h)

Stage 1

Stage 2

Stage 3

Stage 4

Total

📢 Ping AM in chat

@mention account managers when AM SLA is breached

🎨 Show visual indicators

Display yellow/red colors on AM chat cards based on SLA thresholds

#	Name ⇅	Telegram ID ⇅	Department ⇅	TG Username ⇅	TG Name ⇅	Actions

0 rows

💡 Tip: Edit cells inline (auto-saves). New rows highlighted in yellow - click 💾 to save

December 2024

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Employee Settings

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