Monitoring

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SLA Breaches 0 / History

AM SLA Breaches 0 / History

Requests 0

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All 0 / Support 0 / AM 0

Performance Metrics

Employees 0

Upload Leads

Import leads from Excel (.xlsx) or CSV files for enrichment and scoring.

📁

Drop file here or click to browse

Supports .xlsx, .csv — max 5MB

Column Mapping 0

Map your file columns to lead fields. Auto-detected where possible.

Company Name *

Domain / URL *

Data Preview 0

Showing first 50 rows. Review data before processing.

Skip cached domains

Analysis History

Attio CRM Data

Select a list to view entries

Analyzing leads...

Preparing data

Processed Leads 0

Company & Domains	Traffic	Status	Score	Attio

Notification Preferences

Configure which notifications you receive.

⏳

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Support Notifications

Yellow priority requests Red priority requests SLA breach alerts

AM Onboarding Notifications

Stage yellow warnings Stage red alerts Total time yellow warnings Total time red alerts

Security Review 0

Detect and remove terminated employees still present in work chats.

🔍

No scan results yet

Click "Scan" to check for terminated employees in chats

SLA Configuration

Configure SLA thresholds for Support and AM onboarding stages.

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Support SLA

Maximum response time for support requests

minutes

📢 Ping Support in chat

@mention support employees when Support SLA is breached

AM Onboarding SLA

Stage thresholds: Yellow (warning) → Red (critical)

Yellow (h)

Red (h)

Stage 1

Stage 2

Stage 3

Stage 4

Total

📢 Ping AM in chat

@mention account managers when AM SLA is breached

🎨 Show visual indicators

Display yellow/red colors on AM chat cards based on SLA thresholds

Break Notifications

Notify admins when employees start or end breaks.

⏳

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Admin Break Alerts

Notifications are sent only to active admins who are currently working (not on break, not off, within working hours).

🧘 Break Started

Notify when an employee starts a break

👋 Break Ended

Notify when an employee returns from break

Additional Recipients

Select non-admin staff to also receive break notifications.

⏰ Break Return Confirmation

Require employees to confirm they're back after break ends.

Enable Confirmation

Send "I'm Back!" button when break ends

Timeout:

minutes before notifying admin

Bitrix24 CRM

Sync chat stages and company mapping from Bitrix24.

⏳

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Bitrix24 Sync

Sync chat stages from Bitrix24 CRM

Enabled

API Key

Manual Sync

Last sync: never

Sync Results

Test Mode

Use mock data instead of real Bitrix API (for testing)

Enabled

ℹ️ Test mode uses mock companies. You can change their statuses below to test sync behavior.

Mock Companies (Test Data)

Auto-Sync

Automatically sync with Bitrix on schedule

Enabled

Sync every

ℹ️ When enabled, Bitrix becomes the source of truth for chat stages. Manual stage changes will be overwritten on next sync.

Chat → Company Mapping

Link Telegram chats to Bitrix companies

Click Refresh to load mapping data

Chat

Bitrix

Status

Sales

Enabled

Lead Enrichment & Scoring pipeline. When disabled, the Sales tab is hidden for all users.

Semrush

Used for lead enrichment — domain analytics, traffic data

Not configured

Attio CRM

Used for CRM presence check and lead synchronization

Not configured

Target List

Select which Attio list to push leads to

Merchants (BigQuery)

Enabled

Monitor merchant balances via BigQuery. When disabled, the Merchants tab is hidden for all users.

BigQuery Connection

Service account credentials for external data access

Not configured

Project:

Account:

Service Account JSON

Data Source

Dataset

Table

Merchant Balances

Loading balances...

📊

No balance data yet

Open Balance Sync section below and click Sync Now to pull balance data from BigQuery.

Sort:

▸ Merchant Mapping

Total: 0 Mapped: 0 Unmapped: 0

Loading mappings...

📋

No merchants yet

Click "Sync from BQ" to pull merchants from BigQuery.

Merchant

Linked Chat

Match

Auto-Match Results

▸ Balance Sync

Last Sync

—

Rex Loaded At

—

Records

Merchants

Auto-Sync

Interval (min)

Retention (days)

Loading sync status...

Sync History UTC

BigQuery Connection

▸ Balance Alerts

Enable Balance Alerts

Alert Rules

Rule Type

Field

Alert when balance drops below a fixed amount. Use for minimum balance monitoring.

Min Balance

Drop %

Merchants

Cooldown (min)

Send to chat Send to managers

Loading rules...

Alert History UTC

▸ Scheduled Reports

Automatically send balance reports to merchant chats on a schedule. Same as /balance but triggered by the bot at configured times.

Report Schedules

Merchants

Days of Week

Mon Tue Wed Thu Fri Sat Sun

Send Times (Europe/Nicosia)

Balance Fields to Include

Available Hold Rolling Reserve Security Deposit Tech Hold

Only non-zero values are shown for Hold, Reserve, Deposit, Tech Hold.

Currencies (leave empty for all)

Select a merchant first

Filter report to specific currencies only (e.g. only EUR).

Timezone

Loading schedules...

Edit Schedule:

Days of Week

Mon Tue Wed Thu Fri Sat Sun

Send Times

Balance Fields to Include

Available Hold Rolling Reserve Security Deposit Tech Hold

Only non-zero values are shown for Hold, Reserve, Deposit, Tech Hold.

Currencies (leave empty for all)

Filter report to specific currencies only.

Timezone

Send History last 50

Send Message

Compose

Attach Photo Optional, up to 5MB

HTML

Send silently (no notification)

Preview

Recipients 0

Chat Type

Loading chats...

Delivery Report 0

▸ Broadcast History

Loading history...

Employee Settings

Add Employee

Batch Manager Operations

Break History

SLA Breach History

Activity Details

Break Details

Vacation Management

Switch Role

Employee Details